We always welcome your questions and feedback. For privacy-related issues, please contact us at:
380 Chowning Place
Lancaster, PA 17601
TABLE OF CONTENTS
3. Information We Collect
4. Using Information We Collect
5. Information We Share With Others and Your Privacy Rights
6. Third-Party Services
7. Your Choices and Consent About Communications
9. How We Use E-mail
10. Links to Sites From Our Store or Blog
11. Updating and Reviewing Your Customer Information
12. Privacy of Children on Our Website
13. California Privacy Rights
15. Quality Assurance for Customer Interactions
16. Questions or Comments?
The PhotonBuzz.com website (“Site”) is hosted by Shopify Inc. (aka “Shopify”). This eCommerce firm provides 2Rego, LLC and/or PhotonBuzz.com with the online e-commerce platform that allows us to sell our products and services to you safely and securely from the Site. Your data is stored through Shopify’s own data storage systems, databases and the general Shopify eCommerce application. Shopify stores your data on a secure server behind a firewall.
It is ours and Shopify’s intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner using the Site. Shopify uses a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is Shopify’s practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase or create an account on our Site, your transactional information is transmitted in a safe, encrypted format (Also See Our Safe and Secure Shopping Guarantee).
Payments: If you choose a direct payment gateway to complete your purchase with PhotonBuzz.com, then Shopify stores your credit card data during this transaction. The information is safely encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that process is complete, your purchase transaction information is deleted.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Shopify follows all PCI-DSS requirements and implement additional generally accepted industry standards.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by PhotonBuzz.com and its service providers. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We want all of our current and future customer to know that at PhotonBuzz, we are extremely sensitive to financial and credit card security and fraud. Because of this we have chosen Shopify to ensure a safe and secure online shopping environment for our customers.
For more insight, you may also want to read and learn about Shopify’s Terms of Service or Privacy Statement for more information. We are happy to send this information to you. Just contact us at email@example.com or 888-684-1123.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
3. INFORMATION WE COLLECT
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
• Place an order from our catalogs or on our Web site.
• Return an item.
• Inquire about our services.
• Receive a gift card.
• Create an account at PhotonBuzz.com.
• Sign up for the PhotonBuzz Newsletter and e-mail updates.
• Enter a contest or sweepstakes.
• Are referred to us through a marketing promotion.
• Participate in a marketing survey, promotion or event
We maintain the data that you provide us, along with a record of your purchases, in a secure database that is full API compliant and is meeting or exceeding e-Commerce security standards. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.
4. USING INFORMATION WE COLLECT
When you purchase something from PhotonBuzz.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
At PhotonBuzz, we are always striving to provide you with the best possible shopping experience as possible and to fulfill your orders exactly as you've requested. To do this, we collect information that allows us to:
• Process and track your order.
• Provide the services you request.
• Contact you about the status of an order.
• Send you promotional offers we believe will be of interest to you.
• Send you PhotonBuzz email updates.
• Identify your product and service preferences.
• Customize our communications to you.
• Provide information concerning product recalls or safety notices for products you have purchased.
• Improve our merchandise selection and customer service
5. INFORMATION WE SHARE WITH OTHERS AND YOUR PRIVACY RIGHTS
From time to time, we may make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products or services we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We DO NOT share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
6. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
7. YOUR CHOICES AND CONSENT ABOUT COMMUNICATIONS
We offer choices about the types of information you receive from us. If you prefer not to receive newsletter or e-mail updates from PhotonBuzz.com, or if you prefer to receive them less frequently. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for continued communications, use or disclosure of your information, other communications from us, such as surveys, please contact us at:
ATTN: PhotonBuzz Communications
380 Chowning Place
Lancaster, PA 17601
Tel. 888-684-1123 (Toll Free Customer Service)
So that we can be sure to identify you correctly, please be sure to provide us your exact name and address. Because e-mailings are planned in advance, it may take several weeks for your request to become effective. If due to human error you continue to receive unwanted communications, please contact us again, and we will make every effort to correct the situation.
A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
• Remember what items are in your Shopping Bag.
• Recognize you when you return to our Web site.
• Enables faster checkout, if you have created an account at PhotonBuzz.com.
• Study how our customers navigate through our Web site and which products they request in site searches.
• Deliver personalized marketing from PhotonBuzz.com
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.
shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
secure_session_id, unique token, sessional cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Advertising is a part of almost every business and PhotonBuzz.com is no different. PhotonBuzz.com may also contract with third party advertising companies or affiliates to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our Web site and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookies – industry standard technology used by most Web sites. No personally identifiable information is collected in this process.
9. HOW WE USE E-MAIL
When you provide us with your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at PhotonBuzz.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our e-mail gift cards will receive an email notifying them of the gift, the card code, and instructions on how redeem it.
We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email.
10. LINKS TO OTHER SITES FROM OUR STORE OR BLOG
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience or information about solar products and other topics. These sites operate independently of PhotonBuzz.com and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
11. UPDATING AND REVIEWING YOUR CUSTOMER INFORMATION
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
12. PRIVACY OF CHILDREN ON OUR WEBSITE
In accordance with our Terms of Service and Use Policy, by using this site, you represent that you are not a minor and you have and you have given us your consent to allow any of your minor dependents to use this site. Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
13. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law provides you with the right to receive: (a) information identifying all third party companies to whom PhotonBuzz.com may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please e-mail your request in writing to the address listed below in Section #16. Please allow at least 30 days for a response.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
15. QUALITY ASSURANCE FOR CUSTOMER SERVICE INTERACTIONS
To make sure we continue to offer the best service possible, your communication with Customer Service may be monitored for quality assurance.
16. QUESTIONS OR COMMENTS?
For questions, comments or assistance, we invite you to contact us. We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at firstname.lastname@example.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our customer services at contact@PhotonBuzz.com or by mail at:
ATTN: PhotonBuzz Customer Service
380 Chowning Place
Lancaster, PA 17601